Holland Hospital Outpatient Behavioral Health

Cheryl B
1 Star
Can't get an appointment. No return calls. Am on hold with music for 40 minutes plus to simply make an appointment.
Monday 21st March 2022

garrett organek
1 Star
I was advised by the inpatient services to see a LMSW here. I received my bill after one appointment for $188. My insurance covered a whopping 9.3% of the bill. Is this what "we take your insurance" means? The charge was for "psychiatric diagnostic evaluation" which I did not receive at all in any sense of the matter. I saw a LMSW which has no legal ground for psychiatric work, I was never diagnosed, nor was I evaluated. Upon calling billing, she told me I was paying for the paper I filled out my first day. This questionnaire was wondering if I was depressed and associated symptoms. $188 to fill out a paper explaining that I am depressed, and they wonder why... I contacted the hospital and spoke with another woman that hung up on me and when I reached her again she sent me to a different voicemail. This place, just like the rest of them, does not care about helping people. This is another business just like all other healthcare in our country. You wonder why people are anxious and depressed? Because none of us can afford these premiums and we get billed for help we didn't receive. Do not come here for your own sake please stay away.
Thursday 27th January 2022

Paige evenhouse
1 Star
I was treated so horribly at Holland Hospital Behavioral health today. My provider left the practice, and I made an appointment with her before she left. She suggested that I call back and make an appointment in a couple of months. Fast forward a month later, I call to get a prescription filled and I was told my chart was closed. I asked if it could be reopened or if I could scheduled time with a new provider and the receptionist said no. Thankfully I work in the health care field and could figure out a way to get my meds and find a new provider, but what happens if I didn’t understand how to navigate the completed health care system? I was never notified of the closure, or given a reason why. The receptionist said they left a VM, but I have gone back through my VM’s 4 times and can’t find one. How can you care for people in mental health crises, when you so quickly turn your back on patients? I could see if I was seeking a controlled substance, but I was asking for my antidepressants.. and was denied. I was also told that I was not “welcome back”. For what? I missed one appointment because of a car accident, and that was years ago. What could I have done? This is my first of many complaints, I want patients to know just how poorly this office is operated, and if you are seeking help, please go to an organization that plans to stick with you until you get the help you need.
Monday 29th November 2021

Samantha Harris
1 Star
My individual experience with my therapists has been nice. Unfortunately, trying to get help for my son gets me demonized. I know a woman who lost her child, because she was asking for help. That woman is not going to be me. And I am going to be reporting several licenses at that location.
Thursday 23rd September 2021

Josh Alexander
1 Star
If you are someone who struggles with mental health issues or have a child that does, DO NOT I repeat DO NOT bring them there or go there. They do not care about your needs, it’s just another job to them. They will treat you less than a human.
Thursday 21st October 2021